Product Return Terms
Right of Withdrawal
The BUYER shall have the right to withdraw from the agreement within fourteen days from the delivery of the product/products without providing any justification and without paying any penal clause pursuant to the following provisions.
It is sufficient that the notification of the exercise of the right of withdrawal is addressed to TERRA within fourteen days from the delivery of the product.
The right of withdrawal period shall commence on the day the BUYER receives/is deemed to have received the product. However, the BUYER shall be entitled to exercise the right of withdrawal also within the period from the conclusion of the agreement until the delivery of the products.
The product/products to be returned due to the exercise of the right of withdrawal shall not be damaged or defective as a result of a misuse. The product to be returned shall be sent together with all accessories and original packaging and box.
The BUYER may use the form below in order to exercise the right of withdrawal, as well as make an explicit statement stating the decision to cancel the purchase. In order for the BUYER to fill out this form or to submit the declaration of withdrawal, the form that can be obtained through the website shall be filled out and the form and the products to be returned shall be forwarded to the address specified on TERRA's website. The burden of proof regarding the exercise of the right of withdrawal shall belong to the BUYER. The BUYER shall be obliged to send the product back to TERRA within ten days from the date of the notification which states that the BUYER has exercised the right of withdrawal.
TERRA shall be obliged to refund to the BUYER the entire amount collected, including the costs, if any, related to the delivery of the product to the consumer, within fourteen days from the date of receipt of the notification that the BUYER has exercised the right of withdrawal in accordance with this article.
Circumstances Where the Right of Withdrawal cannot be Exercised
The BUYER cannot exercise the right of withdrawal in agreements for the following goods and services:
a) Agreements for goods or services, the prices for which are subject to fluctuations in financial markets and are not under the control of the seller or provider.
b) Agreements for goods that are tailor-made according to the wishes or personal needs of the consumer.
c) Agreements for the delivery of goods that are perishable or whose expiration date may be exceeded.
d) Agreements regarding the delivery of goods the protective elements of which have been unsealed after delivery, such as packaging, tape, seal, package, and thus the return of which is not suitable in terms of health and hygiene.
e) Agreements relating to goods which are mixed with other products after delivery and which, by their very nature, cannot be re-separated.
f) Agreements for books, digital content and computer consumables offered in tangible media in the event that the protective elements such as packaging, tape, seal, package are opened after delivery of the goods.
g) Agreements for the delivery of periodicals such as newspapers and magazines, with the exception of those provided under a subscription agreement.
h) Agreements for accommodation, transportation of goods, car rental, procurement of food and beverages, and leisure time for the purpose of entertainment or recreation, which are required to be concluded on a specific date or period.
i) Agreements for services performed instantly in electronic media or for non-material goods that are delivered to the consumer instantly.
j) Agreements for services that are started to be performed with the consent of the consumer before the expiration of the period of the right of withdrawal.
FORM OF WITHDRAWAL
This form shall only be filled in in case the right of withdrawal from the distant sales agreement concerning the product / products purchased through the website www.bioterraorganics.com is intended to be exercised.
Receiver: TERRA ORGANİK TARIM KOZMETİK SAN. TİC. A.Ş.
Address: Halaskargazi Mah. Rumeli Cad. Kaya Ap. Blok No:9B Şişli İstanbul
Phone Number: ……………………
Fax Number: …………………….
E-Mail: [email protected]
Order Date or Delivery Date:
Goods or Service Subject to Right of Withdrawal:
Price of the Goods or Service Subject to the Right of Withdrawal:
Name and Surname of the Consumer:
Address of the Consumer:
I hereby declare that I have exercised my right of withdrawal from the agreement regarding the sale of the goods or the provision of the services specified above through this form.
Signature of the Consumer: (Only if it is forwarded as a hard copy)